General Information

All True Northern Life products are designed by Emily & Justin in Canada and ship out of Ottawa, Ontario. While we do our best to ship all orders within 1 to 2 business days, due to our small size, it may take 3 to 5 business days for your order to be processed and shipped.

We currently ship to Canada, the United States, and Europe. Within Canada, we offer $10 flat rate shipping on all orders up to $150, and free shipping on anything over $150. Shipping rates for all other countries will be calculated at checkout. 

If we don't currently ship to your country, please email sales@truenorthernlife.com to enquire, and we'll see what we can do.


Shipping Timelines

As soon as your order ships, you will receive a confirmation email with a tracking number. We use Canada Post to ship all orders, unless an alternative method is chosen at checkout. Generally, all orders should be received within the following timelines:

Within Ontario

3 - 5 business days

Within Canada

7 - 10 business days

United States

7 - 10 business days

Europe

15 - 30 business days 

For a more specific timeline, please refer to your tracking number once your order has shipped. We rely on Canada Post and their partners around the world to ship all orders, and cannot always guarantee that an order will arrive on time. Customs, holidays, weather, and other major events can cause delays. Please take these into consideration if you need to receive your order by a specific date.


Customs Fees & Taxes

All applicable sales tax is included in the price of our items. Shipments to the United States and any country outside of Canada may also incur customs fees, depending on the destination country. This fee will vary, depending on the order value, country limits, and other factors. This fee is your responsibility.

If you refuse your shipment from True Northern Life, you will still be responsible for the shipping costs, as well as any duties, taxes and customs fees. These amount are non-refundable, and will be deducted from any applicable refund.